
Software Engineer II
Nykaa E-Retail Limited
Bengaluru, Karnataka, India · Onsite
January 2026 - August 2026
- Shipped 3 production AI chat/voice services with Python, FastAPI, and LangChain, resolving 75% of customer support issues and reducing support team headcount by 60%.
- Delivered React/Next.js offers, coupons, feature flags, and A/B testing for commerce releases on a B2B platform serving 500K retailers.
- Built a Go diagnostics dashboard across DynamoDB, MySQL, PostgreSQL, and Redis; cut lookup time from 3-10 minutes to an estimated 30 seconds and hotfix deployments by 40%.
- Owned RAG retail assistant production rollout; cut manual user-action time from 3 minutes to 30 seconds, with latency under 5 seconds.
- Designed LangGraph retrieval/tool-calling states with JSON-stored embeddings, caching, and recovery paths for a bounded catalogue without a vector database; synchronised Gemini Live cart/checkout state across Next.js/Android via WebSockets.
- Automated approximately 300 agent test cases with simulated profiles and LLM-judge scoring (intent, relevance, fluency, safety); added Git-backed prompt rollback, Zod/JSON Schema input validation, isolated backend actions, OpenTelemetry tracing, and structured audit logs.